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Electric bill term

Customer Charge Explained

A fixed account or service fee that can appear even when electricity usage is low. Learn where it appears on an electric bill, whether it is controllable, and what to check first.

Electric bill

$226

Energy$142
Delivery$48.00
Fees$36.00

All-in rate

$0.246 per kWh

Best next check

Cooling hours

Plain-English definition

A fixed account or service fee that can appear even when electricity usage is low.

On a real bill, this may appear as Customer charge, Basic service charge, Monthly service fee. The exact label depends on the utility, supplier, regulator, and rate plan.

What to check: If usage dropped but the bill did not fall much, fixed customer charges may be keeping the total high.

Related electric bill terms

FAQ

Short answers for search visitors and bill-checking moments.

What does customer charge mean on an electric bill?

A fixed account or service fee that can appear even when electricity usage is low.

Can I control customer charge?

Customer charge is usually fixed. If usage dropped but the bill did not fall much, fixed customer charges may be keeping the total high.

What should I compare first?

Compare kWh usage, billing days, and the all-in cost per kWh before deciding which line item caused the increase.